My account was merged and my deposit has still not been credited. It has been 5 months. I have contacted support multiple times but there is no resolution. Please escalate this to Security / Senior Team and provide me a ticket number and written update within 48 hours.

Dear Kazam07, Thank you for reaching out to us. We confirm receipt of your complaint, which has now been logged and is pending initial review by our team. Please note that, in accordance with our policy, we can only review a complaint once the casino operator has been given the opportunity to resolve the matter directly. You are therefore required to first submit your complaint through the operator’s official complaint procedure and allow up to 8 weeks for them to respond. If you have already completed this step and the issue remains unresolved, please provide us with evidence of your communication with the operator, including any final response received at [email protected]. Once verified, we will proceed with our review and may contact you for further information if necessary. We appreciate your cooperation and patience. Best regards, The SiGMA ADR Team

Dear ADR Team, I am writing to formally request the release of my deposited funds from my 1xBet account, which has been blocked after being merged. Although I may have multiple accounts, my deposited funds are legitimate and should be returned to me according to Curacao license regulations. I have all transaction details available and can provide them if required. Please advise on the process to have my funds refunded as soon as possible. Thank you for your prompt attention to this matter.

Dear Kazam07, Please note that, in accordance with our policy, we can only review a complaint once the casino operator has been given the opportunity to resolve the matter directly. We understand that this matter is important to you; however, before we can proceed further, we are required to first verify that the operator’s official complaint procedure has been completed. You are therefore required to submit your complaint directly through the operator’s official complaint channel and allow up to eight (8) weeks for them to respond. Please send *valid proof of your communication with the operator*, including screenshots or emails clearly showing dates, the operator’s contact details, and any final response received, to [email protected]. Once the documentation is verified, we will proceed with our review and may contact you should any additional information be required. Best regards, The SiGMA ADR Team

Dear Kazam07, This is a reminder regarding your pending SIGMA ADR complaint. We have not yet received any response or supporting information from your side. Kindly note that you are requested to submit your response to [email protected] within the next five (5) days. Please be advised that failure to provide the requested information within this timeframe will result in the closure of your complaint, in accordance with SIGMA ADR rules and procedures. Should you wish to proceed, please ensure your response is sent within the stated deadline. Kind regards, The SiGMA ADR Team

Hi Kazam07, we are writing to inform you that we have not received any response from your side within the five (5) working days provided for confirmation. As a result, we are now closing the case, as we did not receive any further communication from you. Should you need any additional assistance in the future, please feel free to contact us. Kind regards, SiGMA ADR Team